SMS, Messaging & TCPA Consent Policy
This policy explains how SPRK Network LLC ("SPRK Network," "SPRK," "the Company," "we," "us," or "our") communicates with you by phone call, text message, and email, including through our customer-relationship-management (CRM) and messaging tools, and how you can control those communications.
1. Consent to Contact
When you provide your phone number or email address to SPRK — for example, when you create an Account, submit a form, request information, or make a purchase — you agree that we may use that contact information for communications related to the Services, such as updates, inquiries, support, account and billing notices, and other transactional messages.
2. Marketing Messages and Express Consent
When you opt in and provide your email address and phone number, you consent to receive recurring marketing and promotional emails and/or SMS or MMS text messages at the number and address provided, including messages sent using an automatic telephone dialing system or an artificial or prerecorded voice. These messages may be sent through our CRM and messaging providers on SPRK's behalf.
3. Consent Is Not a Condition of Purchase
You are not required to agree to receive marketing calls or texts as a condition of purchasing any goods or Services. You understand that you may revoke your consent at any time.
4. Frequency, Rates, and Help
Message frequency varies. Message and data rates may apply according to your mobile plan. For help, reply HELP to any text message or contact admin@sprknetwork.app.
5. How to Opt Out
You may opt out of text messages at any time by replying STOP to any message you receive from us; you may continue to receive certain transactional or account-related messages as permitted by law. You may opt out of marketing email using the unsubscribe link in any email. We honor opt-out requests as required by applicable law, including the Telephone Consumer Protection Act (TCPA) and related regulations.
6. No Sale of Opt-In Data
SPRK does not sell, transfer, or share your text-messaging opt-in consent or your phone number with third parties for their own promotional or marketing purposes. Information gathered from messaging opt-ins is used to operate, support, and improve the Services and to communicate with you, as described in our Privacy Policy.
7. Contact
Questions about this policy or SPRK's messaging practices? Email admin@sprknetwork.app.