Refund & Billing Policy
This summarizes how fees, renewals, cancellation, and refunds work. It reflects the Purchase Authorization & Order Terms and the Fees, Billing & Cancellation section of our Platform Terms of Service, which control if there is any conflict. All amounts are in U.S. dollars.
1. No Guarantee of Financial or Performance Outcomes
SPRK Network LLC ("SPRK Network," "SPRK," "the Company," "we," "us," or "our") furnishes access to dashboard tooling, access to partner offers, educational materials, creative guidance, and mentorship (collectively, the "Services") on an as-is, as-available basis. We make no representation, warranty, or guarantee regarding any financial outcome, earnings potential, return on investment, or performance metric that may result from your use of the Services. Paid advertising involves spending money, and it is possible to spend more than you earn. Because you are investing in tools and education and assuming the associated risks, fees are not refundable based on the performance or non-performance of your campaigns. See our Earnings & Results Disclaimer for details.
2. Non-Refundability of Fees
Once payment is initiated and access to the Services is granted, fees — including any one-time, setup, onboarding, or recurring fees — are fully earned and non-refundable except where a refund is required by applicable law. Submitting payment and signing or initialing your order constitutes your full and irrevocable acceptance of this no-refund policy. No claim for reimbursement, partial or otherwise, will be entertained based on your subsequent utilization, non-utilization, satisfaction, or dissatisfaction with the Services.
3. Recurring Fees and Auto-Renewal
Certain Services are offered on a recurring, auto-renewing subscription basis. By subscribing, you authorize SPRK to store your payment method and to charge it automatically at the start of each billing cycle, together with any applicable taxes, until the subscription is cancelled and all outstanding amounts are paid. Renewal charges are fully earned when processed and are non-refundable except where required by law. No prorated, partial, or retroactive refund will be issued for any billing cycle that has already commenced or renewed.
4. Price Changes
We may change prices for recurring subscriptions. Price changes take effect at the start of the next billing cycle after notice. If you do not agree to a price change, your remedy is to cancel before it takes effect. You acknowledge that the amount charged in your first billing cycle may reflect a promotional or introductory rate and may differ from later charges.
5. Prepayment and Payment Failure
SPRK generally operates on a prepayment basis: full payment of agreed fees is required before access is provided. If we are unable to process a payment, we may retry, and if payment is not received within three (3) days of the first attempt, we may suspend or revoke access. Your Account may be reactivated upon payment of outstanding fees plus the fees for your next billing cycle.
6. Cancellation Procedure
You may cancel an active recurring subscription at any time before its next renewal by any of the following methods: emailing admin@sprknetwork.app; using the cancellation option in your SPRK dashboard; or submitting a cancellation request through the designated SPRK Discord channel. Cancellation takes effect at the end of your then-current billing cycle, and your access continues until that point. Amounts already paid are not refunded, and any charges already scheduled or pending at the time of cancellation will be billed as scheduled. We recommend cancelling well before your renewal date. Failure to cancel before renewal constitutes authorization for the next charge.
7. Fixed-Term Commitments, Contracts, Loans, and Financing
Some plans are not subscriptions that can be cancelled at will. Where you have agreed to a fixed-term plan, a minimum commitment, or a written contract, that commitment cannot be cancelled before the end of its term, and all remaining payments for the full term remain due and payable regardless of cancellation or non-use. If your purchase is funded by a loan, installment agreement, or third-party financing, those obligations cannot be stopped, paused, or reversed under any circumstances by cancelling with SPRK. You remain fully responsible to the financing or lending provider under its own terms, and cancelling your SPRK subscription does not cancel, offset, or reduce any financed or contracted balance.
8. Taxes
Fees are exclusive of taxes, levies, or duties, other than taxes on SPRK's net income. You are responsible for determining and paying any taxes that arise from your use of the Services or your earnings.
9. Disputes and Chargebacks
Initiating a chargeback, payment reversal, or third-party payment dispute instead of following the procedures in this Policy is a material breach. You will be liable for, and we may recover, any dispute, chargeback, processor, or administrative fees or penalties we incur as a result, and we may suspend or terminate your access pending resolution. Please contact us at admin@sprknetwork.app before pursuing any such remedy.